Individual Support Services

Djirra’s Individual Support Service empowers you to build a safe, independent and positive life free from family violence.

Our Individual Support Service (ISS) provides family violence case management support for Aboriginal women and their children.

We can support you on your healing journey from family violence:

By listening and yarning about your experiences
By creating a safe space where culture is understood celebrate
By conducting safety planning and risk assessments, empowering you to keep yourself and your children safe
By providing information, referrals and support with housing, health, finances and employment options to manage and consolidate safety for you and your family
Through specialised supports such as:
- family violence case managemen
- counselling
- alcohol and other drugs support and treatment

We can also connect you with other Djirra services and programs such as legal services, cultural and wellbeing workshops, and our Koori Women’s Place.

Reach out today if you need support.

We warmly welcome Aboriginal women who are experiencing, or at risk of, family violence to reach out for support. Our ISS team is available from 9am – 5pm Monday to Friday on 1800 105 303. You can also reach us via email at support@djirra.org.au

Individual supports available include:

Specialised case management

This is a safe place where your case manager will walk alongside you on your healing journey from family violence by empowering you to make informed decisions around your social emotional wellbeing and safety.

Alcohol and other drug support (AOD)

Djirra has a holistic and culturally safe AOD program to assist women with substance misuse who seek AOD support and treatment. Our specialised AOD practitioners will walk alongside you to identify and find strategies to address the harms associated with substance misuse, inclusive of your children, extended family and Community.

Counselling

Counselling is a safe, confidential and non-judgmental place to talk about and explore your options.

The counsellor will listen and assist you to think about things in a different way and, if needed, they can connect you with other services or support.

Phone support

Phone support is available to Aboriginal women available from 9 am – 5 pm Monday to Friday via Freecall 1800 DJIRRA (105 303).

As a caller you can expect:

a safe conversation
assessment of needs and safety
connection to a range of services and support

You have the right to a high standard of services and support, to be treated with courtesy, respect and dignity at all times.

You have the right to be culturally safe, listened to, and to ask questions about anything you don’t understand.

You have the right to make a complaint (add link) or give feedback about the service and to have this complaint dealt with appropriately.

Link to brochure: My Rights at Djirra’s Individual Support Services

You also have specific rights when it comes to sharing your information.

You have the right to:

give or withhold client consent - this determines which information can be shared, with whom and for what purpose
privacy and confidentiality in accordance with relevant laws.

If you are unhappy with any part of our service, please contact Djirra first so that we can do our best to resolve your complaint as quickly as possible.

Djirra will always try to resolve your complaint fairly and as quickly as possible. We will acknowledge receipt of your complaint within two days and let you know next steps, including the expected timeframes.

We’ll keep you informed about our progress and will advise you of the outcome in writing. If you are not satisfied with our response, you can have the complaint reviewed by Djirra’s CEO.

You will receive written advice of the outcome of this review. If you are still not satisfied with the outcome, Djirra can refer you to an external complaint handling organisation which can investigate the matter further.

You can make a complaint about Djirra’s Legal Service to the Victorian Legal Service Board & Commissioner via 1300 796 344.

You can make a complaint about Use of Client Information to the Victorian Information Commissioner via 1300 006 842.

Link to complaints policy

Individual Support Services

Individual supports available include:

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